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STORE TERMS

ADVANCED AQUARIUM CONSULTANCY LTD

By placing an order via our website, you are agreeing to the following delivery, terms and conditions. Please Print a copy and read it.

Advanced Aquarium Consultancy ltd and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.

USING THE ONLINE STORE AT ADVANCED AQUARIUM CONSULTANCY LTD.

Placing an order via our website couldn’t be more simple, you click ‘buy/add to basket’ on the product, view in cart, and proceed to checkout and follow further instructions to the payment gateway PayPal. We will always send a confirmation of the order via email, so please check to clarify the order you have made and that it’s correct.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3 instalments
• Pay in 30 days

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. 

SALE OF DRY GOODS TERMS AND CONDITIONS

In the event of a cancelled order, we do not refund any charges incurred by our bank or courier/ postal service. Any cancelled special orders where we have ordered bespoke or non-stock high value items will be refunded 50% of the originally agreed price.

It may sometimes be the case, that a refund is due, and cannot be done immediately until investigated further by one of our team. .

When placing an order, payment is taken automatically from your payment source immediately.

We reserve the right to charge a restocking fee of 10% for 5 or more items returned.

All goods must be paid for in full, prior to despatch.

We reserve the right to withdraw any goods from the Website at any time.

We will not be liable to you or anyone else for withdrawing any goods from the Website or personal injury or damages that occurred from equipment or live animals purchased.

We also reserve the right to make a £10 re-delivery charge if necessary, should the courier fail to make the delivery due to unavailability, therefore please ensure you are available on the day of delivery to accept the goods. Also, we will not accept any special delivery requests. All deliveries require a signature as proof of delivery.

There is a £10 charge if goods are refused by the customer during the delivery process.
Any damaged or missing items will need to be reported to us via email within 24 hours of delivery. We cannot honour any claims outside of this timescale. You may also be asked to provide photographic evidence.

We do our utmost to keep all items shown on this website available, from time to time we may be out of stock of an item. In which case your order would be shipped with the remaining item/s to follow, or we may opt to hold the order until it’s complete. Should your order not be shipped within the usual delivery period, you will be contacted via email to offer an alternative or refund.

Advanced Aquarium Consultancy Ltd, does not hold information relating to the credit/debit card used to make purchases through our website. All transactions are handled by PayPal and comply with PCI regulations. You do not need a PayPal account however to order on this website.
Costs shown on our online store include VAT, but not shipping unless stated otherwise. From time to time we may choose to offer free shipping with certain product lines, Also, please note free shipping is limited by weight, and certain restrictions apply to orders that incur over 20kg. Shipping costs for Scottish Highlands or surrounding Islands will incur extra costs. These will be advised before shipping.
Shipping costs are shown for MAINLAND UK ONLY. We can ship orders to any location/country, but please contact us before placing an order online, for a quote first through the contact us tab on this website.
If you would like to collect your goods in store, please contact us first before purchase, as some items may be ‘on order’ or held in stock elsewhere.

DRY GOODS RETURNS AND EXCHANGES POLICY:

We hope you will be very pleased with your purchases, but on occasion, you may wish to return an item.
Please contact us first via email to make arrangements.
Goods shipped with a free delivery option previously will be subject to a £10 charge on return.
You can cancel the order up to seven working days of delivery, and providing the product is in its ORIGINAL PACKAGING, UNOPENED AND IN UNUSED CONDITION, it can be shipped carefully at your cost, via a suitably insured carrier, back to Advanced Aquarium Consultancy Ltd within 21 days. You would be liable for any loss or damage to the goods during this time or transit to Advanced Aquarium Consultancy ltd.

In the event that your product is suspected as faulty, and within the manufacturer’s warranty, the product will need to be returned to us (with your copy receipt or invoice) for examination and testing before a replacement or refund is issued, including your return postage fees incurred.
Many manufacturers will often deal directly with the consumer nowadays, so we suggest contacting us via email first to discuss.
If necessary, a replacement will be sent as soon as possible and or a refund if applicable. We will of course arrange any collections for products sent in error or faulty.

ONLINE SALE OF LIVESTOCK TERMS AND CONDITIONS:

‘Livestock’ referring to corals and other invertebrates and vertebrates requires extra terms and conditions, and you should read this carefully before ordering.
We are unable to ship livestock outside of England, Wales and Scotland due to Cites regulations and animal welfare reasons.
Email communication and confirmation before we post livestock are essential, so we can agree on a suitable shipping/delivery day.
Livestock orders are shipped on Monday, Tuesday and Wednesday. Unless by special arrangement.
Livestock orders are shipped using a next-day delivery service before 1 pm, to ensure that your livestock arrives in tip-top condition. You will be notified of the export of your shipment via email after arrangements have been made to deliver.
If you would like to collect your livestock order, a prior arrangement, via email is necessary first, as we may have your livestock held elsewhere and not at Advanced Aquarium Consultancy Headquarters.
We reserve the right to postpone or cancel any orders or refund any orders that are priced incorrectly, or in an un-saleable condition. Livestock can be temperamental at times, and if we are not happy with the specimen ordered, we may choose to refund you or send any other items ordered at the same time, minus the items we are not happy with. We will of course contact you should this happen.
In the unlikely event of any problems that occur during shipping, please accept the parcel, even if there has been a delay. DO NOT REFUSE DELIVERY, so as not to cause any further unreasonable suffering to the animals contained in the shipment. We will do our best to resolve your issues with the livestock received.
Any dead on arrival (d.o.a) animals, must be reported to us within 2 hours of delivery. This is paramount and no claims will be processed without the following.
Photographic evidence will be required should we offer credit, and should be forwarded within the same day on receipt of livestock. Without photographic evidence, a claim will not be entertained. Dead on arrival specimens are classed as a death in transit, not several days later. We may also ask you to return any dead coral skeletons if required, for further clarification at your cost postage wise.
Should we offer a credit, the credit amount is emailed to you, for a future order. You must be immediately available to start a careful acclimatising of your animals purchased on receipt.

We cannot credit/refund livestock shipping costs unfortunately for obvious reasons.

We also reserve the right to refund your purchase, as we may not be able to source a replacement at the time due to the unique nature of livestock.

Dead on arrival claims, will not be accepted if you have missed the original delivery specified.

WE DO NOT ACCEPT LIVESTOCK RETURNS under any circumstances, due to disease control. If you are not happy with your purchase, please contact us within 12 hours of receiving your order to discuss this with us. It is also your responsibility to RESEARCH THE ANIMALS you purchase so that they are compatible with your existing livestock and provide any necessary quarantine or health measures required.

It is well accepted by experienced hobbyists, that many marine animals, especially corals and other invertebrates, will not arrive in the same colourful and expanded condition after travelling, as seen in the photos in the online store, or retail store, and should be allowed to settle and adapt to their new surroundings before making assumptions of ill health.

Again, please research the animals you are buying and ensure you can meet their demands prior to purchase. Contact us if you require any further advice. You should be of an experienced nature to order corals and other invertebrates from any online source, and also be able to handle and have knowledge of the correct acclimatisation procedures for the species purchased.

Livestock is not the responsibility of Advanced Aquarium Consultancy ltd once the coral or other invertebrate has left our custody and is in your care.
Advanced Aquarium Consultancy ltd uses hi-tech LED lighting and cannot be held accountable for purchases viewed under other sources of lighting that show differences in the colouration of corals, or other invertebrates from any photography found on this website.

Photographs will be shown with slight enhancement often under blue spectrum lighting, to show their contrasting colour pigments. Most reef aquariums run on Led lighting today, so most aquarists can replicate the same look, but if you are unsure as to how your purchase will appear under different sources of light – please contact us through the ‘Contact Us’ tab to discuss.

If any of the above terms and conditions need further clarification – please contact us via email first to discuss before purchasing. Alternatively, you can write to us at

Advanced Aquarium Consultancy Ltd
Unit 6,
Latton Bush Business Centre
Harlow
Essex
CM187BL

For further information regarding distance selling regulations and the sale of goods act please refer to the following link:
https://www.gov.uk/online-and-distance-selling-for-businesses/selling-online
Your Statutory Rights are not affected.
AAC help team.

DELIVERY TERMS

IMPORTANT DELIVERY INFORMATION

LIVESTOCK DELIVERY: APC COURIERS – UK MAINLAND DELIVERY ONLY

Livestock deliveries are made by email arrangement only and may require a further time period to process. We will contact you via email to make arrangements best suited. We offer live deliveries from Tuesday to Friday.

Livestock carries an extra delivery charge of £14.99 (Scottish Highlands may incur extra courier charges), no matter how small or large the order, and this may be sent separately to other dry goods purchased at the same time.

Please understand that if bad weather conditions prevail or are predicted, we may choose to hold the order until conditions improve, likewise for any transport issues or strikes that may interfere with your live delivery.

DRY GOODS DELIVERY

We use signed-for courier service on a ‘next day delivery before 4 pm’ for dry goods orders, depending on the time and day you placed your order. We aim to despatch the next available working day. If an item has become unavailable for any reason, we will contact you via email with an estimated delivery time. Some items may require up to 5-7 working days according to size, weight, packing and location of the product. Generally, this will be highlighted in the description of the product. Specially ordered items may take longer.
Please make sure you read the dry goods terms and conditions to follow below.

Please be aware that certain product items (such as the larger DIY Net Covers and Hydra Rails), as well as larger quantities of Rock (above 20kg), may be listed as ‘Non-Conveyable Items’, and require an additional postage charge due to the specifications of APC Couriers (This is due to the size and weight of the items in question). These products are NOT included in the ‘Free Delivery on Dry Goods Over £75’ Specification, and upon purchase will be charged the ‘Non-Conveyable’ Delivery rate, even if the cost of the goods exceeds the minimum charge for Free Delivery. 

Please note:

FREE DELIVERY ON ORDERS OVER £75 ARE FOR DRY GOODS ONLY IN THE MAINLAND UK. Highlands and Islands will require extra charges. Please contact us for a shipping quote.

DELIVERIES OUTSIDE OF THE UK MAINLAND

Please note our free shipping/delivery offer for orders over £75 only applies to orders that are to be delivered to the UK mainland.

For UK Highlands, Northern Ireland and other UK Islands (for example The Isle of Wight), extra shipping costs will be applied to the order along with an additional charge based on weight and the shipping zone. These charges will be advised once shipping weights, size and costs are calculated for your order and in some cases may require external confirmation before we confirm the shipment of your order.

If your order is not for delivery to the UK mainland, then, unfortunately, there is no free shipping. In the case of some rare specific types of orders, the courier service we will use may have different charges and prices for different UK zones.  However, we will do our very best to choose the most appropriate for your order and advise you of those costs if necessary before shipping your goods or confirming your order.

RESTRICTED SERVICE IN THESE POSTCODES

Please note that in some postcodes our courier may have limitations or restrictions to their delivery schedules and service. If you are concerned please contact us for more info.
AB10/56 – BT18/94 – DD6/11 – DG1/16 – DN21/22 – DT1/11 – FK8/21 – GY1/9 – ZE1/3 – LL35/78 – ML12 – PA20/78 – PH1/44 – HS1/9 – IM1/99 – IV1/56 – KA3/30 – KW1/17 – KY8/16 – LA8/23 – LD3/6 – PO30/41 – SY4/25 – TD1/15 – WR6/15

DRY GOODS INTERNATIONAL ORDERS ARE POSSIBLE, PLEASE CONTACT US VIA EMAIL FIRST FOR A POSTAGE QUOTE AND BEFORE PLACING AN ORDER ON THIS WEBSITE.

KLARNA FAQ

Who is Klarna?
Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

How does Pay in 3 instalments work?
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don’t have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay in 3 instalments?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 3 instalments orders at the same time?
Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

What does Klarna consider when reviewing my application?
Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.

What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay in 3 instalments, you’ll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they’ll use the phone number you’ve shared. For any other information Klarna need to share with you, they’ll send this to your email address.

Will a credit search take place?
When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?
Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Advanced Aquarium Consultancy. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?
Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

What happens if I don’t pay for my order on time?
Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders’ credit products in the future. Full details can be found in the Klarna terms and conditions here.

What happens if I don’t pay for my order?
If you don’t make your payments you will be in arrears as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders’ credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

I’ve received a statement, but I’ve not yet received my goods.
If you have not received your goods please call Advanced Aquarium Consultancy to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?
As soon as Advanced Aquarium Consultancy has confirmed with Klarna that your cancelation/return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have canceled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancelation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?
Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement, when I have returned the goods?
Once Advanced Aquarium Consultancy has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

What happens to my statement when I have returned part of my order?
Once Advanced Aquarium Consultancy has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Klarna’s Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

PRIVACY NOTICE/COOKIES POLICY

Privacy Policy

This privacy policy sets out how Advanced Aquarium Consultancy (also referred to as “we”, “We”, “us” or “Us” throughout this page) uses and protects any information that you give us when you use this website (https://www.aac-online.co.uk/) and complies with UK GDPR regulations. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd April 2021.

What we collect

We may collect the following information:

• Name
• Contact Information such as email addresses and telephone numbers
• Demographic information such as postcode, preferences and interests
• Financial information such as credit/debit card numbers
• Telephone Number
• Email
• Website Address
• Site login details
• IP address (automatically collected); web browser type and version (automatically collected)
• operating system (automatically collected)
• a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers, events or other information which we think you may find interesting using the email address which you have provided
• If you ask us for a quote by filling out a quote form or requesting information over the phone or via a messaging service eg WhatsApp or Facebook Messenger, we may also use your information to contact you by messaging service, email, phone, or mail
• If you sign up for our newsletter or promotional emails we will contact you from time to time with news we consider relevant and details of our services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Use of Cookies with Google Advertising

Facebook Pixel

The Facebook Pixel is a piece of code on our website that we may use to provide you with adverts on Facebook and Instagram.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Controlling your personal information – GDPR

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

To request to have your information removed from our files please contact us on our contact page with your request, stating your name and email address.