FAQs
DELIVERY OF DRY GOODS
We use APC Couriers, which is a signed-for courier service that operates on a ‘Next Working Day’ delivery basis depending on the time and day you placed your order. If an order is placed after the cut-off point for collection from us on the day the order is received, we will aim to have it collected on the next available working day.
If an item has become unavailable for any reason, we will contact you via phone or email with an estimated delivery time. Some items may require up to 5-7 working days to arrive to you according to the size, weight, packing and location of the product. Generally, this will be highlighted in the product’s description. Please note that items that have been specially ordered may take longer to arrive to you, depending on the location of the respective Wholesaler the product(s) are being sent from.
PLEASE NOTE: FREE DELIVERY ON ORDERS OVER £75 ARE FOR DRY GOODS ONLY IN THE MAINLAND UK. HIGHLANDS AND ISLANDS WILL REQUIRE EXTRA CHARGES, SUBJECT TO LOCATION. PLEASE CONTACT US FOR A SHIPPING QUOTE.
PLEASE NOTE: UNDER APC COURIER’S DELIVERY TERMS, THE COST FOR DELIVERY ENTITLES A CONSIGNMENT TO BE DELIVERED A MAXIMUM OF TWO ATTEMPTS, THE FIRST BEING THE ORIGINAL INTENDED DATE OF DELIVERY.
IF THIS FIRST DELIVERY ATTEMPT CANNOT BE FACILITATED AND IS REPORTED AS ‘CLOSED/CARDED’ (I.E., THE GOODS COULDN’T BE ACCEPTED OR SIGNED FOR AT THE DELIVERY ADDRESS AT THE TIME OF DELIVERY, AND NO ‘LEAVE IN A SAFE PLACE’ INSTRUCTONS WERE LEFT AT THE TIME OF ORDERING), APC COURIERS WILL THEN ORGANISE A SECOND DELIVERY ATTEMPT ON THE NEXT WORKING DAY.
UPON THIS SECOND DELIVERY ATTEMPT FAILING AND SUBSEQUENTLY ALSO BEING REPORTED AS ‘CLOSED/CARDED’, THE GOODS WILL THEN BE RETURNED TO SENDER, AND THEREFORE RETURNED TO US HERE @ AAC. AT THIS POINT, WE AT AAC WILL THEN CONTACT YOU ACCORDINGLY TO ORGANISE RE-DELIVERY OF THE GOODS TO AN ALTERNATIVE ADDRESS OR ARRANGE COLLECTION OF THEM ON YOUR NEXT VISIT TO US. PLEASE NOTE ADDITIONAL CHARGES MAY INCUR.
For more information on our Dry Goods Delivery Terms, click here.
DELIVERY OF LIVESTOCK
Livestock deliveries are made by email arrangement only and may require a further time period to process. We will contact you via email to make arrangements best suited. We offer live deliveries from Tuesday to Friday.
Livestock carries an extra delivery charge of £20.99 (Scottish Highlands may incur extra courier charges), no matter how small or large the order, and this may be sent separately to other dry goods purchased at the same time. Please also note that the date of delivery that your Live Goods Order takes place on is to be confirmed with you prior to it leaving the store.
Please understand that if bad weather conditions prevail or are predicted, we may choose to hold the order until conditions improve, likewise for any transport issues or strikes that may interfere with your live delivery.
Making a Claim
If, in the unfortunate event your purchase is found to be Dead On Arrival (DOA), we require the following steps to be completed:
Please report the claim via email to us at [email protected], no later than 2 hours after signing for the goods. Please include the details of your claim, alongside your Order Number and clear photographs showing the condition of the animal in the unopened bag, from a variety of angles.
Our guarantee is only valid if you sign for the delivery on the couriers first attempt. The guarantee covers the arrival of the animal within the 2 hour limit that the package was signed for.
Any coral skeletons, animal bodies or invert shells will need to be kept for the duration of time that your claim is being processed. We reserve the right to ask for these to be returned to us prior to a replacement/refund being authorised. For certain species, we reserve the right to refund your purchase instead of organise a replacement, as we may not be able to source more of this species at the time of the claim.
FAILURE TO COMPLETE ALL STEPS ABOVE WILL RESULT IN THE CLAIM BEING DEEMED AS VOID
For further information regarding distance selling regulations and the sale of goods act please refer to the following link:
https://www.gov.uk/online-and-distance-selling-for-businesses/selling-online
Your Statutory Rights are not affected.
AAC help team.
For more information on our Livestock Delivery Terms, click here.
TELEPHONE/EMAIL ORDERS & ENQUIRIES
Here at AAC we are always ensuring that we stock the latest and greatest of product ranges. However, there may be one or two things we miss along the way. If you find that an item you’re looking for doesn’t seem to be listed on the site, feel free to get in touch via email at [email protected], or give us a call on 07863 107860 to confirm if we stock the item in-store. if needs be, we can happily arrange for the item to be ordered in for you (Terms & Conditions apply).
GIFT VOUCHERS & LIVESTOCK DISCOUNT CARD
Looking to treat a loved one to to something reefing-related, but not sure what to pick? Our Gift Vouchers and Livestock Discount Card are a great alternative.
We have set amounts available on our Gift Vouchers, ranging from £25 to £100. However, if you can’t find the amount you’re looking for, we are also more than happy to arrange a specific amount to be created for you. Feel free to give us a call on 07863 107860, and one of our Staff Team will be happy to assist you.
Our Livestock Discount Card enables the user to apply a discount of 10% to Livestock purchases made within the store itself, and costs £25. The Discount Card is valid from November until November, and renews every year in line with the Store’s Birthday.
Please be mindful that once purchased, the Gift Vouchers and Discount Card are only applicable to purchases in the AAC Store, and DO NOT apply to online purchases.
KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna.
Pay In 3 Instalments and Pay in 30 Days
Pay In 3 Instalments
You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 instalments Terms and Conditions
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees, when you pay on time. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.
No interest. No fees, when you pay on time. No impact to your credit score.
A new way to pay that’s an alternative to a credit card.
3 instalments gives you flexibility to shop without interest or hidden fees, when you pay on time.
Not making your payment on time could affect your ability to use Klarna in the future.
Debt collection agencies are used as a last resort.
You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 Terms and Conditions.
Further information on Klarna’s ‘Pay in 3 Installments’ can be found here.
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
Pay in 30 days
You must be 18+ and a UK resident to be eligible for this credit offer. Pay Later Terms and Conditions
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.
Paying after delivery allows you to try before you buy and is the easiest way to shop online.
Complete the payment in full after purchase at no added cost.
Report returns directly in our app and only pay for the items that you keep.
Not making your payment on time could affect your ability to use Klarna in the future.
Debt collection agencies are used as a last resort
Further information on Klarna’s ‘Pay in 30 Days’ can be found here.
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. Late fees and T&Cs apply.