Store Terms

ADVANCED AQUARIUM CONSULTANCY LTD

By placing an order via our website, you are agreeing to the following delivery, terms and conditions. Please Print a copy and read it.

Advanced Aquarium Consultancy ltd and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.

USING THE ONLINE STORE AT ADVANCED AQUARIUM CONSULTANCY LTD.

Placing an order via our website couldn’t be more simple, you click ‘buy/add to basket’ on the product, view it in the cart, and proceed to checkout and follow further instructions to one of the payment gateways (Stripe, PayPal, Klarna). We will always send a confirmation of the order via email, so please check to clarify the order you have made and that it’s correct. Read more about other Payment Options here.

PROMOTIONAL CODE TERMS & CONDITIONS

All Promotional Codes advertised and offered on the store are subject to the following Terms & Conditions:

Any Aquarium type/brand sold on the store is excluded from any/all Promotional Codes unless otherwise specified. Any attempt to purchase an Aquarium in conjunction with the use of a Promotional Code will result in the code being voided.

All Sale Items that are already shown as being discounted or offered at a cheaper price point are excluded from any Promotional Code or offer. Any attempted purchase of a Sale Item in conjunction with a Promotional Code will result in Voidance of the Code itself.

All Promotional Codes are subject to a minimum spend of £75 on the store, in accordance with our minimum spend for Free Delivery. The code will not be applicable to purchases under this value, unless an exception has been made for a specific code or offer.

NEWSLETTER SIGN-UP DISCOUNT CODE:

The 5% Discount Code offered upon successfully signing up to our Newsletter can only be used on orders over the £75.00 minimum spend. If a purchase is under this threshold, then the Discount Code WILL NOT be applied.

The 5% Discount offered through signing up to our Newsletter is exempt from use on the following Product lines:

Red Sea Consumables, Electricals, Spares and Accessories

Aquariums of any type/brand (Including, but not limited to, DD Reef Pro’s, EA Reef Pro’s, Red Sea Aquariums, Nyos Opus Aquariums, TMC Aquariums)

Any Ecotech or Neptune Systems Product or Accessory

Any product on sale/at a discounted price

ONLINE DRY GOODS SALES TERMS AND CONDITIONS

In the event of a cancelled order, we do not refund any charges incurred by our bank or courier/postal service. Any cancelled special orders where we have ordered bespoke or non-stock high value items will be refunded 50% of the originally agreed price.

It may sometimes be the case, that a refund is due, and cannot be done immediately until investigated further by one of our team.

When placing an order, payment is taken automatically from your payment source immediately.

We reserve the right to charge a restocking fee of 10% for 5 or more items returned.

All goods must be paid for in full, prior to dispatch.

We reserve the right to withdraw any goods from the Website at any time.

We will not be liable to you or anyone else for withdrawing any goods from the Website or personal injury or damages that occurred from equipment or live animals purchased.

We also reserve the right to make a £10 re-delivery charge if necessary, should the courier fail to make the delivery due to unavailability, therefore please ensure you are available on the day of delivery to accept the goods. Also, we will not accept any special delivery requests. All deliveries require a signature as proof of delivery.

There is a £10 charge if goods are refused by the customer during the delivery process.

Any damaged or missing items will need to be reported to us via email within 24 hours of delivery. We cannot honor any claims outside of this timescale. You may also be asked to provide photographic evidence.

We do our utmost to keep all items shown on this website available, from time to time we may be out of stock of an item. In which case your order would be shipped with the remaining item/s to follow, or we may opt to hold the order until it’s complete. Should your order not be shipped within the usual delivery period, you will be contacted via email to offer an alternative or refund.

Advanced Aquarium Consultancy Ltd, does not hold information relating to the credit/debit card used to make purchases through our website. All transactions are handled by PayPal and comply with PCI regulations. You do not need a PayPal account however to order on this website.
Costs shown on our online store include VAT, but not shipping unless stated otherwise. From time to time, we may choose to offer free shipping with certain product lines, Also, please note free shipping is limited by weight, and certain restrictions apply to orders that incur over 20kg.

Shipping costs for Scottish Highlands or surrounding Islands will incur extra costs. These will be advised before shipping.

Shipping costs are shown for MAINLAND UK ONLY. We can ship orders to any location/country, but please contact us before placing an order online, for a quote first through the contact us tab on this website.
If you would like to collect your goods in store, please contact us first before purchase, as some items may be ‘on order’ or held in stock elsewhere.

We hope you will be very pleased with your purchases, but on occasion, you may wish to return an item.

Please contact us first via email to make arrangements. Goods shipped with a free delivery option previously will be subject to a £10 charge on return. You can cancel the order up to seven working days of delivery, and providing the product is in its ORIGINAL PACKAGING, UNOPENED AND IN UNUSED CONDITION, it can be shipped carefully at your cost, via a suitably insured carrier, back to Advanced Aquarium Consultancy Ltd within 21 days. You would be liable for any loss or damage to the goods during this time or transit to Advanced Aquarium Consultancy ltd.

In the event that your product is suspected as faulty, and within the manufacturer’s warranty, the product will need to be returned to us (with your copy receipt or invoice) for examination and testing before a replacement or refund is issued, including your return postage fees incurred.
Many manufacturers will often deal directly with the consumer nowadays, so we suggest contacting us via email first to discuss.

If necessary, a replacement will be sent as soon as possible and or a refund if applicable. We will of course arrange any collections for products sent in error or faulty.

Purchasing Neptune Products through the Online Store

(Neptune User Agreement Policy)

In the event that a product from Neptune Systems is purchased through the website we will send a copy of our Neptune Users Agreement Policy, either in physical form in your parcel or via email. The Neptune User’s Agreement Policy outlines the following:

The purchase of Neptune equipment and accessories from Advanced Aquarium Consultancy will be carried out with the understanding that any faults or issues that occur within the warranty period of the product(s) in question, will be taken up through the Neptune Systems RMA process using the following Email address:

[email protected]

The handling of such situations will be done so in accordance to the Customer Service procedures at Neptune Systems, as well as those here at Advanced Aquarium Consultancy.

Please be advised that your Statutory Rights will not be affected by this Agreement.

ONLINE LIVESTOCK SALES TERMS & CONDITIONS

Livestock deliveries are made by email arrangement only and may require a further time period to process. We will contact you via email to make arrangements best suited. Email communication and confirmation before we post livestock are essential, so we can agree on a suitable shipping/delivery day. Livestock orders are shipped on Monday, Tuesday and Wednesday, unless otherwise agreed via prior arrangement. Subsequently, deliveries for Livestock Orders should occur from Tuesday to Friday, providing all is well with the Courier.

Livestock orders are shipped using a next-day delivery service before 1 pm, to ensure that your livestock arrives in tip-top condition. You will be notified of the export of your shipment via email after arrangements have been made to deliver.
If you would like to collect your livestock order, a prior arrangement, via email is necessary first, as we may have your livestock held elsewhere and not at Advanced Aquarium Consultancy Headquarters.

We reserve the right to postpone or cancel any orders or refund any orders that are priced incorrectly, or in an un-saleable condition. Livestock can be temperamental at times, and if we are not happy with the specimen ordered, we may choose to refund you or send any other items ordered at the same time, minus the items we are not happy with. We will of course contact you should this happen.

In the unlikely event of any problems that occur during shipping, please accept the parcel, even if there has been a delay. DO NOT REFUSE DELIVERY, so as not to cause any further unreasonable suffering to the animals contained in the shipment. We will do our best to resolve your issues with the livestock received.

Any Dead On Arrival (D.O.A) animals, must be reported to us within 2 hours of delivery. This is paramount and no claims will be processed without the following.
Photographic evidence will be required should we offer credit, and should be forwarded within the same day on receipt of livestock. Without photographic evidence, a claim will not be entertained. Dead on arrival specimens are classed as a death in transit, not several days later. We may also ask you to return any dead coral skeletons if required, for further clarification at your cost postage wise.
Should we offer a credit, the credit amount is emailed to you, for a future order. You must be immediately available to start a careful acclimation of your animals purchased on receipt.

We cannot credit/refund livestock shipping costs, for obvious reasons.

We also reserve the right to refund your purchase, as we may not be able to source a replacement at the time due to the unique nature of livestock.

Dead on arrival claims, will not be accepted if you have missed the original delivery specified.
WE DO NOT ACCEPT LIVESTOCK RETURNS under any circumstances, due to disease control. If you are not happy with your purchase, please contact us within 12 hours of receiving your order to discuss this with us. It is also your responsibility to RESEARCH THE ANIMALS you purchase so that they are compatible with your existing livestock and provide any necessary quarantine or health measures required.

It is well accepted by experienced hobbyists, that many marine animals, especially corals and other invertebrates, will not arrive in the same colourful and expanded condition after travelling, as seen in the photos in the online store, or retail store, and should be allowed to settle and adapt to their new surroundings before making assumptions of ill health.

Again, please research the animals you are buying and ensure you can meet their demands prior to purchase. Contact us if you require any further advice. You should be of an experienced nature to order corals and other invertebrates from any online source, and also be able to handle and have knowledge of the correct acclimation procedures for the species purchased.

Livestock is not the responsibility of Advanced Aquarium Consultancy ltd once the coral or other invertebrate has left our custody and is in your care.

Advanced Aquarium Consultancy ltd uses hi-tech LED lighting and cannot be held accountable for purchases viewed under other sources of lighting that show differences in the colouration of corals, or other invertebrates from any photography found on this website.

Photographs will be shown with slight enhancement often under blue spectrum lighting, to show their contrasting colour pigments. Most reef aquariums run on Led lighting today, so most aquarists can replicate the same look, but if you are unsure as to how your purchase will appear under different sources of light – please contact us through the ‘Contact Us’ tab to discuss.

If any of the above terms and conditions need further clarification – please contact us via email first to discuss before purchasing. Alternatively, you can write to us at

Advanced Aquarium Consultancy Ltd
Unit 6,
Latton Bush Business Centre
Harlow
Essex
CM187BL

For further information regarding distance selling regulations and the sale of goods act please refer to the following link:
https://www.gov.uk/online-and-distance-selling-for-businesses/selling-online
Your Statutory Rights are not affected.
AAC help team.