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Privacy Policy

This privacy policy sets out how Advanced Aquarium Consultancy (also referred to as “we”, “We”, “us” or “Us” throughout this page) uses and protects any information that you give us when you use this website (https://www.aac-online.co.uk/) and complies with UK GDPR regulations. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2nd April 2021.

What we collect

We may collect the following information:

Name

Contact Information such as email addresses and telephone numbers

Demographic information such as postcode, preferences and interests

Financial information such as credit / debit card numbers

Telephone Number

Email

Website Address

Site login details

IP address (automatically collected);web browser type and version (automatically collected)

operating system (automatically collected)

a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers, events or other information which we think you may find interesting using the email address which you have provided

If you ask us for a quote by filling out a quote form or requesting information over the phone or via a messaging service eg WhatsApp or Facebook Messenger, we may also use your information to contact you by messaging service, email, phone, or mail

If you sign up for our newsletter or promotional emails we will contact you from time to time with news we consider relevant and details of our services.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Use of Cookies with Google Advertising

Facebook Pixel

The Facebook Pixel is a piece of code on our website which we may use to provide you with adverts on Facebook and Instagram.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Controlling your personal information – GDPR

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

To request to have your information removed from our files please contact us on our contact page with your request, stating name and email address.

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